Shipping & Delivery
Our #1 priority is getting your order to you as quick as possible, without sacrificing quality and accuracy. As soon as you place your order, we send it to our warehouse for processing and shipping. Please allow 24 hours for your order to process, depending on what time you place your order. We do not offer weekend shipping, so orders placed on Friday or over the weekend are not processed until early the following week. Delivery is currently limited to Ad Dawhah (Doha) and Al Daayen municipalities.
Check out our shipping info below to see when you can expect your order to arrive. Then sit back and enjoy the wait. We promise it’s worth it.
Shipping Methods, Transit Times, and Rates
- Camping & Cycling products, including bikes (24 hours)
- SUP, Kayaks (2-3 business days)
- QAR15.00 for all orders below 200 QR
Direct Signature Required
To ensure the safe delivery of your packages, Rasen Sports may require a signature at the time of delivery for larger orders or higher priced items. Once you place your order, we will let you know our estimated delivery date and if your signature will be required. Deliveries are made to the address on the mailing label, not to an individual recipient, so we will accept signature from anyone at the residential or business delivery address.
Orders are processed and shipped Sunday-Thursday (excluding holidays).
Rasen Sports is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout.
Returns & Exchanges
Free Online Returns
To initiate your free return, visit My Account page.
Note: Free online returns are only available for orders placed on www.rasensports.com.
Returns to Retail Stores
You may return or exchange any merchandise purchased on our site to any of our stores. To do so, you will need to bring your original packing slip to confirm your order as well as the original form of payment to be credited.
Purchases made by debit or credit card will be credited back to the original form of payment.
Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.
Custom product orders are non-refundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance
Rasen Sports is not responsible for any returns lost in handling or any additional charges incurred.
We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.
To initiate a return, please contact us.
For your convenience, we accept payment by credit cards & cash on delivery.
Paying by Credit/Debit Card
For your security, we will contact your card issuer to request pre-authorization for your order amount. Your card will not be charged until after your order has shipped.
Use of this Site
Substance given on this site is exclusively for educational and informational purposes. Item representations communicated on this Site are those of the seller—in the form of the brand—and are not made by Rasen Sports alone. Entries or sentiments communicated on this Site are those of the brand posting, such substance and may not reflect our conclusions.
Certain administrations and related peculiarities that may be made accessible on the Site may oblige enrollment or membership. Should you decide to enlist or subscribe for any such administrations or related promotions, you consent to give precise and current data about yourself, and to quickly redesign such data if there are any errors or deviations. Each client of the Site is singularly in charge of keeping passwords and other record identifiers protected and secure. The record manager—or any software used by the site—is completely in charge of all exercises that happen under such secret key or record. Besides, you must inform us of any unapproved utilization of your secret word or record. The Site might not be mindful or at risk, specifically or by implication, in any capacity for any misfortune or harm of any sort acquired as an issue of, or regarding, your disappointment to consent to this area.
Amid the enrollment process you consent to get limited time messages from the Site. You can, in this manner, withdraw of accepting such special messages by clicking on the connection at the base of any limited time email.
Anything that you submit to the Site and/or give to us, including however not restricted to, inquiries, surveys, remarks, contest entries and proposals (all things considered, "Entries") will turn into our sole and elite property and should not be come back to you. Notwithstanding the rights material to any Submission, when you post remarks or surveys to the Site, you likewise allow us the right to utilize the name that you submit, regarding such survey, remark, or other substance. You should not utilize a false email location, impersonate or create a fictional individual or overall deceive us or outsiders as to the cause of any Submissions. We might, yet should not be committed to, uproot or alter any Submissions or consider them invalid once deception is apparent.
Order acceptance and pricing
It would be ideal if you note that there are situations when a request can't be prepared for different reasons. The Site maintains whatever authority is needed to decline or scratch off any request for any reason at any given time. You may be asked to give extra information or data, including, yet not restricted to telephone number and location, before we acknowledge the request. We are resolved to give the most exact valuing data on the Site to our clients; nonetheless, unintended errors may at present happen, for example, situations when the cost of an item is not shown accurately on the site or if an item’s color is not depicted totally by the color swatch due to the difference in screens used by the customer. Thusly, we maintain all authority to deny or drop any request. On the off chance that an item is mispriced, we might, at our carefulness, either get in touch with you for guidelines or wipe out your request and inform you of such changes. We should have the right to decline or wipe out any such requests whether the request has been affirmed and your Visa charged. Credit, debit card or PayPal charges will also be reversed or paid in cash, if there is cancelation, misrepresentation in pricing or any similar occurrence.
Trademarks and Copyrights
All licensed innovation, rights, whether enrolled or unregistered, in the Site, data content on the Site and all the site outline, including, however not restricted to, content, illustrations, programming, photographs, feature, music, sound, and their determination and plan, and all product assemblages, hidden source code and programming should remain our property. The whole substance of the Site likewise are ensured by copyright as an issue work under Qatar copyright laws and global traditions. All rights are reserved.
Applicable law and jurisdiction
The seat shall be in Doha, Qatar in Arabic language. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Doha, Qatar and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
Exchange and Refund Policy
Thank you for shopping at Online Rasen Sports.
We are happy to help if you are not satisfied with your purchase.
Exchanges and Refunds must be in accordance to these terms and conditions:
- Customers can call the customer service hotline at +974 4036 2211 or fill up the Exchange/Refund form at the website to start the process.
- Exchange and refund of goods are available within 14 days from the date of delivery.
- Underwear, socks and swimwear will not be exchanged or refunded due to hygiene concerns.
- All goods must be returned in original condition, unused and in unopened packaging, tags.
- Exchange is subject to availability. – Please check if exchange process is available from operational side. Normally, online stores don’t provide exchange and asking for return and place new order due to the complicated operational process behind. If unavailable, the cost will be refunded or transferred to the customer’s credit wallet.
- Items bought at a discounted price will be refunded at the same cost.
- Customers will be refunded the item price and delivery fee. Reverse pick up from the customer we will be charged accordingly if the item doesn’t have manufacturing defect, if item has manufacturing defect return is for free. Customers will be refunded the item price and delivery fee. If a customer wants to return/exchange an item which does not have a manufacturing defect, only the item price will be refunded.
- All refunds will be made through the method of payment only.
- A return/replacement invoice will be issued to the customer.
This policy is offered in addition to your legal rights as stated in Article no.5 of the Law no. 8 for the year 2008 of the customer protection law of Qatar.
Frequently Asked Questions
How do I check my order status?
Go to the Login tab at the top of the homepage or click here.
You can choose to log into your My Account or enter your Order Number, Email.
Once your order has shipped, you will receive an email with a tracking number to track the status of your package.
Visit Your Order for more information.
Can I change or cancel my order once it has been placed?
Once your order has been placed it is sent to our warehouse for processing. You still can cancel your order. In addition, if you will need to return the original package to obtain a refund. To initiate a return, please contact us.
Visit our Returns & Exchanges page for more information.
How do I return or exchange an item?
To initiate a return, please contact us.
Unfortunately, at this time we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. For more information, visit our Returns & Exchanges page.
What types of payment are accepted?
We accept payment by debit/credit cards, and Cash. Visit our Payment Options page for more information.
How do I used a promotion/coupon code?
To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.
What if I have a defective or damaged item?
Where can I find a Rasen Sports Store or Outlet?
You can find your nearest Rasen Sports Store via our online Store Locater.