Answers to our most frequently asked questions are just one click away.

Go to the Login tab at the top of the homepage or click here.

You can choose to log into your My Account or enter your Order Number, Email.

Once your order has shipped, you will receive an email with a tracking number to track the status of your package.

Visit Your Order for more information.

Once your order has been placed it is sent to our warehouse for processing. You still can cancel your order. In addition, if you will need to return the original package to obtain a refund. To initiate a return, please contact us.

Visit our Returns & Exchanges page for more information.

To initiate a return, please contact us.

Unfortunately, at this time we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. For more information, visit our Returns & Exchanges page.

We accept payment by debit/credit cards, and Cash. Visit our Payment Options page for more information.

To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.

Please refer to our Privacy policy for more information.

If you have received a damaged item or believe an item is defective, please contact Customer Service at +974 4036 2211 or via

You can find your nearest Rasen Sports Store via our online Store Locater.

Get in Touch

We are experiencing high contact volumes, and waiting times may be longer than usual. Please note that we are continuing to deliver orders, but deliveries may also take us longer than usual. To check the status of an order, please visit your orders page. Thank you for your patience.

  • Al Gassar Tower - West bay, Doha - Qatar
  • +974 4036 2211
  • Sun - Thu 08:00am to 10:00pm